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Post by Admin on May 17, 2017 15:23:07 GMT -5
Customer Experience Specialist, Online Advisor
Description
PURPOSE OF THE POSITION To assist the Multi-Channel Supervisor, in the administration of Dyson social media initiatives related to customer service. To provide support for projects related to the Dyson.com online spares and accessories e-commerce store, the Dyson.com support section and contacting customers to address issues that are raised by customers via the Dyson.com user review program.
MAIN ACCOUNTABILITY
1. ONLINE CUSTOMER SERVICE Email Correspondence
2.Live Chat
3. SOCIAL MEDIA MONITORING, WEBSITE QUALITY ASSURANCE AND PROJECT SUPPORT
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