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Post by Admin on May 17, 2017 15:28:10 GMT -5
Kraken is looking for Customer Support Specialist
Location: Remote
About us: Kraken (https://www.kraken.com) is an exchange offering trading in bitcoin and other digital assets. We serve clients globally, and we’re the top exchange for euro to bitcoin. We offer financial services to clients with a variety of needs ranging from personal investment to b2b payments. Our US dollar trading pairs are gaining significant volume, and we also offer trading in CAD, GBP, and JPY. We were founded in 2011, and in the last year we’ve acquired Coinsetter, Cavirtex, Clevercoin, Cryptowatch and Glidera.
We’re hiring for our Client Engagement team, which provides customer support to our users and also handles most aspects of payments operations. Our team is one of the best in the industry, and we’re looking for people who can make us better.
Many of us work remotely, but we’re in touch with each other constantly. We collaborate to solve tough client problems and meet regularly to stay up to date on what’s going on in the company and industry. We have a great community-feel, and many of us have become close friends.
On our team, you’ll respond to client requests via email and live chat. Many clients write in about issues related to payments, and you will liaise with our partner banks and payment providers to ensure that clients’ deposits and withdrawals are processed quickly. You’ll also respond to general support, trading, and other questions or requests from clients.
If you are passionate about helping people and want to change the world apply Here
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